February 2013
Tenant Inspection & Assessment – beyond mystery shopping
Building on the success of the recent pilots, this one day course will highlight the many benefits of increasing capacity for both residents/tenants and providers. Going beyond mystery shopper initiatives, this training day will provide you with an effective approach to meeting the strategic requirements of Scrutiny Committees and satisfy the consumer standards element of the revised regulatory framework.
Find out more »Professional Boundaries
The nature and proximity of support work with vulnerable people makes support staff particularly exposed to the potential for professional boundaries to become blurred. This well established course has assisted hundreds of learners to raise consciousness of the issues involved, and to instil techniques to avoid boundary breakdown, or to resolve a situation of breached boundaries with minimal damage to customers.
Find out more »Professional Boundaries
The nature and proximity of support work with vulnerable people makes support staff particularly exposed to the potential for professional boundaries to become blurred. This well established course has assisted hundreds of learners to raise consciousness of the issues involved, and to instil techniques to avoid boundary breakdown, or to resolve a situation of breached boundaries with minimal damage to customers.
Find out more »Professional Boundaries
The nature and proximity of support work with vulnerable people makes support staff particularly exposed to the potential for professional boundaries to become blurred. This well established course has assisted hundreds of learners to raise consciousness of the issues involved, and to instil techniques to avoid boundary breakdown, or to resolve a situation of breached boundaries with minimal damage to customers.
Find out more »Safeguarding Adults
safeguarding adults speaker prog
Find out more »LGBT Awareness
This course has been specially designed to provide you with an understanding of the implications of LGBT service users for your organisation and provide you with effective ways in which to develop a process to support cultural change; making a positive and lasting contribution towards meeting the needs and concerns of LGBT people in sheltered and supported housing.
Find out more »LGBT awareness
This course has been specially designed to provide you with an understanding of the implications of LGBT service users for your organisation and provide you with effective ways in which to develop a process to support cultural change; making a positive and lasting contribution towards meeting the needs and concerns of LGBT people in sheltered and supported housing.
Find out more »LGBT awareness
This course has been specially designed to provide you with an understanding of the implications of LGBT service users for your organisation and provide you with effective ways in which to develop a process to support cultural change; making a positive and lasting contribution towards meeting the needs and concerns of LGBT people in sheltered and supported housing.
Find out more »March 2013
Recruit, train and retain volunteers in your service
This course will outline the benefits of using volunteers; give guidance on how to recruit, train and retain volunteers; list the policies and procedures providers need to have in place and share examples of good practice.
Find out more »Recruit, train and retain volunteers in your service
This course will outline the benefits of using volunteers; give guidance on how to recruit, train and retain volunteers; list the policies and procedures providers need to have in place and share examples of good practice.
Find out more »