The Welfare Reform Act will hit older people and their housing providers hard and risks overlooking important changes to vulnerable tenants.
We know that our members are committed to helping their customers and are already planning ahead of the welfare changes, which are likely to cause a rise in demand for benefits advice and help to navigate an unfamiliar system.
Many organisations are also mapping the potential effects to residents and their business. This may include assessing the need for additional staff training, and possibly additional staff, to provide advice. Yet the welfare reforms come at a time of unprecedented financial pressure for providers.
We would like to hear about the work that you are doing around Welfare Reform and would like to share examples of good practice with our membership.
Please email Rebecca Mollart with any details of the work you are doing.
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